Frequently Asked Questions.

You can send your personal parcels through firstchoicecouriering.com. Place a request along with all your details and we'll pick it up from your doorstep.

The distance & traffic play a major role in determining the delivery time, but we guarantee same day delivery.

Our services cover the whole tri-state area including out of state within the USA, locally and international.

As a part of the company policy, we do not share the phone numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.

We are sorry to know that you are unhappy with our delivery representative. Please send us a message from the contact us page. We assure you that your complaint will be resolved on priority.

First Choice Courier Service being a Courier and logistics partner to your merchant, doesn't guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

No! The goods are not insured by us. Our rates do not include any charges towards insurance. But the customer should take insurance for goods being shipped.

No! We do not offer this facility as of now.

If the customer has taken an insurance for his/her shipment, the customer has to inform us that he/she wishes to lodge an insurance claim and the next steps as advised by his Insurer. If required we can help in the survey process initiated by the Insurer of the customer. We can provide a Certificate of Facts, which is an important document for claiming the insurance.